Car Park –
Our Supporters Car Park charges £2.00 to park on a match day. Unfortunately, we are unable to accept card payment for this. So please ensure you have £2.00 available to pay on arrival. We are aware of currently CoVid cash handling suggestions. The Steward attending the Car Park will be wearing a face mask.
Track & Trace –
Before entering The Optima Stadium, you will be required to complete our Track & Trace system.
This is a legal requirement that you must undertake.
There are signs before entering the turnstiles or building that display the NHS CoVid-19 App information.
It is recommended where possible that you do download this app as every venue you visit will be using this.
We do have a back-up system simple QR system should you not be able to us the NHS CoVid-19 App that you scan using your mobile telephone, click on the link it gives you and then complete your details.
Completing Track & Trace is required for every visit you make to The Optima Stadium.
We will be operating 2 turnstiles.
Turnstile 1 at the front of the car park will operate on a card only basis.
Turnstile 2 at the far side of the ground by our 3G facility will operate on a cash only basis.
As already mentioned, you will be required to complete the Track & Trace before entry. Both turnstiles have relevant Social Distance markings on the floor outside them.
Social Distancing –
We do remind all supporters it is your responsibility to maintain current UK Government Social Distancing guidelines while you visit The Optima Stadium. This includes all areas of the ground, inside and out, along with the seated areas.
Match Footballs –
We do ask that supporters refrain from throwing any balls that leave the pitch and enter the supporters areas back on to the pitch. A Steward or Ball Person will instead make their way to your location, gather the football and return to the Home Dugout so that it can be cleaned before going back on to the pitch. When balls leave the pitch in this manner the Home Dugout will be throwing another ball on to the pitch for the continuation of the game.
Club Shop –
Unfortunately, due to current guidelines affecting people trying on clothing, the Club Shop have made the decision to remain closed. Obviously, this they are reviewing as UK Government guidelines change over time.
Player Tunnel Gates –
Due to current requirements to close these, for the players entry to the pitch and return from the pitch during their pre-match warm-up, there may be a slightly longer period before the game where these will have to remain closed. We do apologise in advance for this. The Stewards will open them as soon as it is deemed safe to do so. They will also be closed for a period at the beginning and end of Half-Time and also at the conclusion of the game.
Facilities within Ground –
Our Somerset Suite Bar, Kitchen and inside ground Joe’s Bar will all be open. Card payment can be made at all three locations. All three areas do have ground markings detailing the social distancing requirements. The Somerset Suite can only hold at any one time 50 people.
At busy times, such as half time we will be placing Stewards in these locations to remind supporters of the current social distancing requirements.
When using the Somerset Suite Bar, you must be wearing a Face Mask entering until you are sat at a table to drink and service is by table service only. All tables have a bar menu on and ordering process displayed.
In line with government restrictions we are required to close our bars and food service by 10pm.
A note to that effect is being added to our Risk Assessment, our website and a notice placed in our food/beverage outlets
Therefore, the following restrictions will be in place at each of the Somerset Suite Bar, Joe’s Bar and Food Service Area.
Last orders for food & drink – 9:30pm
Time for orders (no orders after this time) – 9:40pm